Privacy & Cookie Policy
Privacy Policy
1. Who we are
Florencia Store is a handmade leather goods brand based in Florence, Italy. Our website address is: www.florenciastore.it
2. What personal data we collect and why
We may collect and process the following personal data:
• Name and contact information (email, address, phone number) – for order processing, shipping and customer support.
• Payment details – processed securely via third-party payment platforms (we do not store credit card data).
• Order history – to help with customer service and manage returns.
• Cookies and usage data – to analyze traffic, improve user experience and support marketing activities (see our Cookie Policy).
We only collect the data that is necessary to provide our services.
3. How we use your data
We use your data to:
• Process and ship orders
• Provide customer service
• Send updates about your orders or store news (only if you opt in)
• Improve our website and services
• Comply with legal obligations
4. Data sharing
We do not sell your personal data.
We may share your data with trusted third parties (e.g. Wix, payment providers, shipping carriers, marketing platforms like Meta or Google) only to the extent necessary to operate our business.
5. Your rights under the GDPR
You have the right to:
• Access your personal data
• Request correction or deletion
• Object to processing or request restriction
• Withdraw your consent at any time
• File a complaint with the relevant Data Protection Authority
To exercise these rights, contact us at: info@florenciastore.it
6. How we protect your data
We use secure platforms (e.g. Wix, PayPal, Stripe) with encryption and protection measures to safeguard your data.
7. Data retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Third-party links
Our site may include links to third-party services (e.g. YouTube, Instagram). We are not responsible for their privacy practices.
9. Contact us
If you have questions or concerns about your privacy, please email us at:
📧 info@florenciastore.it
Cookie Policy
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the website recognize your browser and remember your preferences or actions over time.
What types of cookies do we use?
1. Necessary Cookies
These cookies are essential for the website to function properly. They enable basic features like page navigation, access to secure areas, and shopping cart functionality. Without these cookies, the website cannot work properly.
2. Preference Cookies
These cookies allow the website to remember your preferences (such as language or location), providing a more personalized experience.
3. Analytics Cookies
We use cookies like Google Analytics to understand how visitors interact with our site (e.g. which pages are visited most often). This helps us improve the user experience and our content.
4. Marketing Cookies
These cookies are used to track visitors across websites and display relevant ads on platforms like Facebook, Instagram or Google. They help us show you content and offers that may interest you.
How can you manage cookies?
When you visit our site for the first time, you will be asked to accept or customize your cookie preferences.
You can also change your cookie settings at any time by accessing your browser settings or using our Cookie Settings banner.
Please note that disabling certain cookies may affect the functionality of the site.
Third-party cookies
We may also use third-party services (e.g. Meta Pixel, Google Analytics, YouTube) that place cookies through our website. These services have their own privacy and cookie policies, which you can view on their respective websites.
Contact us
If you have any questions about our cookie policy, you can contact us at:
Email: info@florenciastore.it