Shipping & Returns
At Florencia Leather Store, we take great pride in the quality of our handmade leather goods — and we are equally committed to ensuring a smooth, worry-free experience from the moment you place your order until it arrives in your hands.
Shipping Policy
We ship worldwide and work with trusted carriers to ensure your order arrives safely and on time. Each item is carefully packaged to protect the craftsmanship and detail of your purchase.
Once your order has been processed, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
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Shipping costs and delivery times vary depending on your destination and will be calculated at checkout.
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Please note that Florencia is not responsible for any customs duties or import taxes that may be charged by your country’s regulations.
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If you have any concerns about shipping, delivery timeframes, or special requests, we’re always happy to help — just contact us.
We are committed to transparency, clear communication, and doing everything we can to ensure your order reaches you just as expected.
Returns & Exchanges
We truly hope you will love your Florencia piece — but if for any reason you're not completely satisfied, we’re here to help.
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You may return your item within 14 days of delivery for a refund or exchange.
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To be eligible for return, the item must be unused, in its original condition and packaging.
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Custom or personalized items are final sale and cannot be returned or exchanged.
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The cost of return shipping is the responsibility of the customer.
We understand that things happen — and we’re committed to finding the best solution, together. If you have any issues, don’t hesitate to reach out. Whether it’s a question, a concern, or a special situation, we’re always here to assist you with care and understanding.
Contact Us
info@florenciastore.it
We are here to answer all of your questions :)